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About International Commercial Bank (ICB)
Full legal name of the bank: INTERNATIONAL COMMERCIAL BANK (TANZANIA) LIMITED
Bank licence statement: International Commercial Bank (Tanzania) Limited is licensed and regulated by the Bank of Tanzania.
Physical head office address: P.O. Box 9362, Plot No. 1081/2/2, Vijana Towers, 2nd Floor Fire Station Road, West Upanga, Dar Es Salaam, Tanzania.
Official telephone numbers: +255-22-2150361 – 362, 2150094, 2150815, 2150899, 2151628
Official email address: enquiry@icbank.co.tz
Swift/BIC Code: BKMYTZTZ
Company Incorporation number: 32712
International Commercial Bank (Tanzania) Limited (ICB) has been serving the Tanzanian market since its establishment in Dar es Salaam in 1997. ICB combines international banking expertise with deep rooted local knowledge to deliver financial solutions tailored to the needs of individuals, SMEs, and corporate clients.
As a full-service commercial bank, ICB offers a wide range of retail and corporate banking products and services, including current and savings accounts, fixed deposits, recurring deposits, personal and business loans, overdrafts, treasury and trade finance, domestic and international money transfers, payroll processing, and card products (ICB Umoja Card and ICB Mastercard). Our commitment is to provide secure, reliable, and affordable banking solutions that empower our customers.
ICB makes banking convenient and accessible through a network of four branches in Dar es Salaam, 24/7 ATM access via the Umoja Switch network (900+ ATMs nationwide), and Agency Banking services through Selcom Agents. Customers can also deposit funds into their ICB accounts at any Tanzania Commercial Bank (TCB) branch across the country. Additionally, our secure Mobile and Internet Banking platforms enable customers to manage their finances anytime, from anywhere.
Legal, Privacy & Regulatory Notices
Statement on Regulatory Compliance
International Commercial Bank (Tanzania) Limited (ICB Tanzania) is a licensed commercial bank regulated by the Bank of Tanzania and operates in full compliance with all applicable banking laws, regulations, and prudential guidelines issued by the Bank of Tanzania.
AML/CFT Commitment Statement
ICB Tanzania is committed to the prevention of money laundering, terrorist financing, and other financial crimes, and maintains robust policies, procedures, and controls in accordance with applicable laws and regulatory requirements.
Customer Due Diligence (CDD) Notice
In line with regulatory requirements, ICB Tanzania conducts customer due diligence and may request identification, verification documents, and information on the source of funds to establish and maintain customer relationships.
Sanctions Screening Notice
ICB Tanzania conducts sanctions screening in accordance with applicable laws and regulatory requirements and reserves the right to restrict or decline transactions that are prohibited or restricted under relevant sanctions regimes.
Data Protection & Privacy Policy
ICB Tanzania is committed to protecting the privacy and confidentiality of personal data. Personal data is collected, processed, stored, and shared in accordance with the Personal Data Protection Act, 2022, and applicable data protection regulations, and is used solely for lawful banking and regulatory purposes.
Cybersecurity / Digital Banking Safety Notice
ICB Tanzania applies appropriate cybersecurity controls to safeguard its digital banking platforms. Customers are advised to protect their login credentials, avoid sharing one-time passwords (OTPs), and immediately report any suspected fraud or unauthorized activity.
Our Vision
To be a leading international bank committed to quality and value banking for all (stakeholders).
Our Mission
To build a business driven culture underpinned by our core value on:
People – Respect for the individual, teamwork and integrity.
Customer – meeting the functional and affective need aspects
Through three drivers – 3Ps – people, process and products, to reach out to our vision
Hence, our preoccupation with the need to create a branding, product and service culture that center on the concept of Value Banking
“Value Banking is all about creating a service and product platform that addresses the wants of customers from the functional and affective aspects”.
Functional Aspects & Affective Aspects
- Functional Aspects
- Affective Aspects
- Functional value of our establishment
- Functional value of our contact personnel
- Functional value of the service/product quality
- Functional value of price of service/product
The accessibility, conduciveness and the functionality of our banking premises where the banking services are conducted- The choice of external premises and installations that we choose to conduct our banking services (including ATMs, e-banking and mobile banking facilities)
- The confidentiality and privacy of our conduct of business
- Our relationship managers job knowledge and the information they provide to customers
- Their professionalism, integrity, conduct and amiability
- Quality of the service delivery process – waiting time, service level compared to competition
- Total product features (core and product surround) – extent of meeting their needs/expectations
- Quality of customer communication, such as quality and accuracy of monthly statements, transactional alerts and reminders and timeliness of their dispatch through preferred communication channel
- Pricing of products and services – are they justified and competitive
- Total cost of banking with us is justified – value for money
- Transparency of pricing
- Emotional value
- Social value
- Customer’s emotional conduct in banking with us – happiness, relax, positive feelings, the feel good e.t.c
- The public reputation of our bank – how well it is considered at the social level
- No liability in being seen banking with us
Our Team
- Board of Directors
- Board Audit & Risk Management Committee
- Board Loans Approval Committee
- Board Renumeration Committee
- Management Team
Ms. Lee Ooi Kim
Chairman
Mr. Alfred Lameck Mkombo
Non- Executive Director
Mr. Viswanathan Sundaram
Non- Executive Director
Ms. Vidya Jeetendra Gohel
Non- Executive Director
Mr. Aklif Bin Amir
Non- Executive Director
Mr. Vellayappan M K Muthuvelu
Non- Executive Director
Mrs. Stella Meela Mwakyusa Cosmas
Non- Executive Director
Mr. Alfred Lameck Mkombo
Chairman
Mr. Vellayappan M K Muthuvelu
Member
Mrs. Stella Meela Mwakyusa Cosmas
Member
Mr. Viswanathan Sundaram
Chairman
Mr. Aklif Bin Amir
Member
Ms. Vidya Jeetendra Gohel
Member
Mr. Aklif Bin Amir
Chairman
Mr. Viswanathan Sundaram
Member
Ms. Vidya Jeetendra Gohel
Member
Mr. Sashidharan Nair
Chief Executive Officer
Vacant
General Manager - Credit & Operations
Mr. Pritesh Bakrania
Deputy General Manager - IT
Mr. George Msambazi
Head - Finance & Treasury
Mr. John Mwakasonda
Head - Internal Audit
Mr. Jackson Jeremiah Mushi
Head - Credit
Ms. Theresia Jeremiah Maziku
Head - Operations
Mr. Gideon Ngonyani
Manager - Risk & Compliance
Ms. Marie Mang’enya
Head - Legal & Company Secretary
Ms. Ida Bethuel Lelio
Head – Human Resources