Privacy Policy

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Privacy Policy

Your privacy is important to us. This Privacy Statement describes how the International Commercial Bank (Tanzania) Limited (ICB) may collect, use and share information from or about you and explains how the information may be shared or used. This Policy holds true for a non-customer who has provided information to the Bank, by any means, with the intentions of establishing a relationship, of whatsoever nature, with the Bank. By divulging any information to us you agree to the terms and conditions of this Policy.

To preserve the confidentiality of all information you provide to us, (ICB) maintain the following privacy principle:

Use of Customer Information

We may use the Customer Information for, among other things, customer verification, provision of products and services, for personalization of products or services, marketing or promotion of our financial services or related products; for creation of statistical information, statistical analysis, enforcement of your obligations, any other purpose that shall help us in providing you with optimal and high-quality services.


We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using this Website including the instructions stated therein in respect of security and confidentiality of your Log-in and Password.

ICB shall give access to Customer Information to only authorised employees. Employees who violate this Privacy Policy shall be subject to disciplinary process as per the by-laws of ICB Any employee who withdraws from the employment of the ICB shall have to undertake to abide by this Privacy Policy and keep all Customer Information secure and confidential.


We collect your personal information to carry out and administer our services to you and to improve your customer experience. Personal Information is also collected from customers in the ordinary course of business to continue with banking relationship.

Disclosure of your personal information held by ICB will be kept confidential, however ICB may provide such information to the following parties for the purposes set out below;

We may disclose the Customer Information to third parties for following, among other purposes, and will make reasonable efforts to bind them to obligation to keep the same secure and confidential and an obligation to use the information for the purpose for which the same is disclosed, and you hereby give your consent for the same: –

  • For advertising. or
  • For facilitating joint product promotion campaigns. or

We may disclose the Customer Information, to third parties, without limitation, for the following reasons:

  • To comply with legal requirements, legal process, legal or regulatory directive/ instruction, lawful order, or
  • To enforce the Terms and Conditions of the products or services. or
  • To protect or defend our rights, interests and property or that of our associates and affiliates, or that of our or our Affiliate’s employees, consultants etc. or
  • For fraud prevention purposes. or
  • As permitted or required by law.
  • Any agent or third-party service provider who provides administrative, telecommunications, computer, electronic clearing and payment networks or other services in connection with the operation of its business;
  • For the purpose of transactional, non-transactional and promotional SMS and Email alert/reminder facilities.
  • For the purposes of credit reporting, verification, credit information bureau and in the event of default to debt collection agencies and the like


For discrepancies and grievances pertaining to processing of Information, you shall get in touch with our customer services at

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookie Policy

To continually enhance your online experience, we use cookies that store your preferences and give us data about your browsing behaviour, such as the pages you visited on this website, how much time you spent on our site, etc. This information helps us understand customer interests and helps us improve our website. By visiting the website, you acknowledge, accept and expressly authorize us for the placement of cookies on your computer or handheld device. Please find below some more information regarding cookies and their application on our website

What are Cookies?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Every cookie is unique to your particular web browser. It will contain some anonymous information such as a unique identifier and the site name with some digits and numbers. It allows the website to remember your browsing behaviour & show you relevant ads based on the browsing pattern. The cookies also allow the website to limit the number of ads shown.

How does use Cookies? uses cookies to capture following information

  • Source of visit to the website
  • Time spent on the website
  • Pages viewed on the website
  • Ad clicks

Please note that the scope of this tracking is limited to the domain.

Changes to this policy

The above may change at any time. We will endeavour to notify you of any major changes but you may wish to check it each time you visit our website, when a change has been made, we will post the revised Policy on this page with a new “Last Updated” date at the top of the page. All changes shall become effective when posted unless indicated otherwise.

IMPORTANT: By accessing this ICB Digital App, website and any of its pages you are agreeing to the terms set out above