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    Compliments & Complaints

    International Commercial Bank (Tanzania) Limited, is a member of the
    ICB Banking Group established in Dar Es Salaam, Tanzania in 1997.

    Compliments & Complaints

    ICB is committed to providing the best possible service to our customers. We set a high standard for professional conduct and timely response.

    In the event you feel we may have exceeded your expectations or that we may have failed to meet our professional standard, please file a customer compliment/complaint using one of the below communication channels.

    compliments-and-complaints

      To file a written compliment/complaint please mail to the following address:
      location

      Customer Complaint Officer

      INTERNATIONAL COMMERCIAL BANK (TANZANIA) LIMITED P.O. Box 9362 Vijana Towers, Plot No.1081/2/2, Fire Station Rd Dar Es Salaam, Tanzania

      Call to speak to our Customer Complaint Officer on the below number:
      call

      Landline

      +255-22-2150361-362

      To send a compliment/complaint by email:
      email

      Email

      complaint@icbank.co.tz

      Escalation

      In case you are not served as per our commitment, please read our escalation process here

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