Last Updated: 01/10/2025

1. Introduction

At International Commercial Bank (Tanzania) Limited (“we,” “us,” or “our”), we value your privacy and are committed to maintaining the highest standards of security, transparency, and confidentiality.

This Cookie Policy explains how we use cookies and similar technologies on our website www.icbank.co.tz (“Site”). It also outlines your rights and choices regarding their use.

By continuing to use or browse our Site, you agree to our use of cookies as described in this policy.

2. What Are Cookies

Cookies are small text files placed on your computer, smartphone, or other device when you visit a website. They help our Site function properly, enhance your browsing experience, and support secure access to our online banking and digital services.

Cookies do not contain personal information such as your account number, password, or other confidential banking data.

3. Why We Use Cookies

We use cookies to:

• Ensure the proper and secure functioning of our Site
• Enable safe access to our online banking and digital services
• Detect and prevent fraudulent activity or unauthorized access
• Understand how visitors use our Site to improve usability and performance
• Remember your preferences, such as language or region
• Provide a secure and consistent experience across all online channels

4. Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the secure operation of our Site. They enable you to access key features such as logging in to Internet Banking and completing secure transactions. Without these cookies, certain services cannot function properly.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Site, which pages are visited most frequently, and how users navigate. The data collected allows us to improve website performance and enhance your overall experience.
• Functional Cookies: These cookies remember your preferences (for example, language selection or location) to provide a more personalized experience and reduce the need to re-enter information on each visit.
• Security and Fraud Prevention Cookies: These cookies help us detect unusual or suspicious activity, prevent unauthorized access, and ensure the integrity of your online banking session.

We do not use cookies for third-party advertising or for tracking your activity on other websites.

5. Third-Party Cookies

We may use trusted service providers to assist with analytics, performance measurement, and system maintenance. These providers may place cookies on our behalf to help us understand and improve how the Site is used.

All such third parties are contractually bound to process information securely and in compliance with applicable data protection laws.

6. Managing and Controlling Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

• View and delete stored cookies
• Block certain types of cookies
• Set preferences for cookie behavior

Please note that disabling certain cookies—particularly those required for security and functionality—may affect your ability to use parts of our Site or access online banking services.

You can learn more about managing cookies in your browser through these links:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. Any updates will be published on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

International Commercial Bank (Tanzania) Limited
Email: enquiry@icbank.co.tz
Address: P.O. Box 9362, Plot No. 1081/2/2, Vijana Towers, 2nd Floor,
Fire Station Road, West Upanga, Dar es Salaam, Tanzania.