Compliments & Complaints
Customer Compliment & Complaint
ICB is committed to providing the best possible service to our customers. We set a high standard for professional conduct and timely response.
In the event you feel we may have exceeded your expectations or that we may have failed to meet our professional standard, please file a customer compliment / complaint using one of the below communication channels.
To file a written compliment / complaint please mail to the following address:
Customer Complaint Officer
INTERNATIONAL COMMERCIAL BANK (TANZANIA) LIMITED
P.O. Box 9362
Vijana Towers, Plot No.1081/2/2, Fire Station Rd
Dar Es Salaam, Tanzania
Call to speak to our Customer Complaint Officer on the below number:
To send a compliment / complaint by email:
In case you are not served as per our commitment, please read our escalation process here